Privacy policy.

Information we collect

When you submit a service request, we may collect your name, phone number, optional email address, complete service location, vehicle year, make, model and trim, optional license plate and plate state, requested service, vehicle condition, concern description, and requested timing.

If you choose plate lookup, we collect the license plate and issuing state you enter and may receive a matched VIN and basic vehicle specifications, such as body style, engine, drivetrain or transmission. Plate lookup is optional; you may enter the vehicle manually instead.

We may also receive basic technical information needed to operate and protect the website, such as request timestamps and security or error logs.

How we use information

We use this information to identify the correct vehicle, review and schedule your request, map the service location, calculate travel, prepare for service, communicate directly about the request, prevent double-booking, provide estimates and reports, respond to support concerns, process and reconcile payments or refunds, prevent abuse, maintain business records, and comply with legal obligations.

Vehicle lookup providers

When you use plate lookup, the plate and issuing state are sent to CarAPI.dev to identify a possible VIN and basic vehicle information. The returned VIN may be decoded with vehicle information made available through the National Highway Traffic Safety Administration. Those providers handle data under their own terms and privacy practices.

Blackline Mobile briefly shows the basic match and keeps a visible plate-and-vehicle summary on the form so you can change it or use manual entry before submitting. Lookup information assists scheduling and service preparation; it is not proof of ownership or a substitute for registration, title, or an inspection.

Mobile information and sharing

Blackline Mobile does not sell or rent customer phone numbers or personal information for marketing or promotional purposes.

We share only the information reasonably necessary with providers that support the website and database, Google Calendar and Google Drive, Resend email alerts, Twilio owner SMS alerts, CarAPI.dev vehicle lookup, NHTSA vehicle decoding, and Square payments. We may also disclose information when required by law, to protect safety or rights, or as part of a business transfer subject to appropriate safeguards.

Private calendar scheduling

After Blackline Mobile confirms an appointment, limited request information may be added to a private owner calendar to reserve the service time, include a travel buffer, provide directions, and avoid conflicting appointments. A calendar event may include the customer name, phone number, service address, vehicle, requested service, concern, work-order reference, and confirmed time. Calendar events are not made public through this website.

Retention, completed-job backups and security

Plate lookup results may be cached for up to 30 days to avoid unnecessary repeat lookups. An unbooked provisional customer record may be removed after seven days. Scheduled, completed, paid, disputed, refunded or legally required records may be kept longer for customer service, maintenance history, accounting, dispute prevention and legal obligations.

Verified paid jobs may be backed up to a private Blackline Mobile Google Drive folder. A backup may include the customer, vehicle, work performed, amount, payment-method description, last four card digits when Square supplies them, and later refund activity. It does not include a full card number.

We use reasonable administrative and technical safeguards, but no website, database, or transmission method can be guaranteed completely secure.

Accounts and payment information

When you choose a card payment through Square, Blackline Mobile may send the saved customer name, phone number, optional email, service address and limited work-order details to Square to associate the sale and offer a receipt. Square processes the payment under its own terms and privacy practices. Blackline Mobile does not receive or store full payment-card numbers.

If a customer separately chooses Square's own card-on-file option during a Square payment, the card is retained by Square, not by Blackline Mobile. This website does not currently offer customer accounts, subscriptions, or stored payment methods. We will update this policy before launching any future customer-account, subscription, or stored-payment feature.

Calls, texts and your choices

Providing a phone number allows Blackline Mobile to call or text you directly about the service request, estimate, appointment, support concern or completed work. The booking form does not enroll you in automated marketing messages.

You may enter vehicle information manually instead of using plate lookup. You may also ask to review, correct or delete information, subject to records we reasonably need to keep for completed service, accounting, disputes, safety or legal obligations.

Contact

For privacy questions or requests, call or text Blackline Mobile at (732) 535-7403.